Berlin Rug

Delivery

Deliveries are handled by reliable third-party transporters with a national delivery network. As soon as you purchase any product the delivery process begins! All deliveries will occur on weekdays during normal business hours (public holidays excluded).

Delivery Lead Times

Lead times on orders are as follows:

•  Lead time for delivery of in-stock items is 1-2 weeks
• Lead time for furniture production is currently 5-7 weeks
• In-store collections are not offered

Delivery Fees

To ensure customers receive the best value on delivery fees, each product is designated a specific delivery fee.

• Deliveries within a prescribed radius from the relevant Incanda showroom are capped at R450
• Deliveries within the same town/city as the relevant Incanda showroom are capped at R950
• Deliveries to main centres that do not have an Incanda showroom (i.e. Durban, East London) are capped at R1450
• Deliveries to regional areas (excluding our showroom locations) attract a surcharge of R500 per delivery
• Deliveries for regional areas outside of the above scope are capped at R1950 per delivery

Frequently Asked Questions

Will you deliver to my area?

We deliver to all cities and towns within the South-African borders. There may occasionally be a remote or high-risk area that may not be serviced by our couriers, but in these isolated cases, we will contact the customer to make alternative arrangements before the order is dispatched.

What if I am not home when delivery occurs?

Our third-party service providers will make a reasonable number of delivery arrangements with customers to ensure that delivery is completed. Should they be unable to deliver after a reasonable number of arrangements, the goods will be returned to our warehouse. We advise customers to see our Terms and Conditions for more information.

How can I track my order?

Our distribution office will email tracking details to you as soon as your order has been dispatched. The tracking number may be used to track your parcel directly with the courier or with our distribution office, which can be done telephonically or online.

What if my order is damaged or lost in transit?

It is important that cartons be checked for visible damages and that the number of cartons/parcels delivered corresponds with the number indicated on the waybill. Please note that the number of items you have ordered may not correspond with the number of cartons as more than one item may be packaged in one carton (e.g. two dining chairs may be packaged in one carton). Should there be any discrepancy or visible damages, this should be clearly indicated on the waybill and be reported to us within 48 hours from receipt of order. We advise you to read our Terms and Conditions for more detailed information.