If you have any questions regarding an online order or our interior decorating service, please get in touch. If you’d like to find out anything about our showrooms, give any of our stores a call.
Please read our FAQ before sending us a message.
Are Incanda’s products imported?
No, Incanda takes a lot of pride in the fact that all of our products are locally manufactured by our team of professionals.
What materials are used during production?
We only use the highest quality fabric, leather and only sustainably harvested wood species to create our products. No rainforest harvested wood is used.
What is the availability of Incanda products?
We have four showrooms and a factory outlet where items can be bought. Alternatively, you can place an order with a production period of 5 weeks. We also have an online shop.
Does Incanda offer delivery options?
Yes, we have a logistics team who will ensure that your product is delivered to your home after it has been hand-crafted in our factory.
What happens if there is any problem with my product?
Please contact the sales person who assisted you and we will resolve the issue as soon as possible. If you cannot remember who helped you, please phone or e-mail your nearest showroom.
Can I give my own specifications for a product to be made up?
We do try to help clients with customizations, but obviously we cannot accommodate all requests. No returns are accepted on custom-made products.
Does Incanda offer an Interior Design service?
We have dedicated interior designers in each of our showrooms ready to assist you with any project you have in mind.
Where is the nearest Incanda store?
We have three stores in the Western Cape and one in Gauteng. See the list of showrooms at the bottom of this page.
What methods of payment do you accept?
We accept cash, credit and debit cards and EFT payments. You can also open an Incanda Account through our credit provider, Fevertree.
Can I exchange or return a product?
Please refer to our Terms & Conditions page.
We do offer a money-back guarantee, but only after all other options for repairs/replacements have been exhausted and if we feel there is no other option left. For more on our refunds policy, please refer to our Terms & Conditions page.
Is there a warranty on products?
We do not give a “lifelong” guarantee, but we do handle all complaints on merit. If the problem occurs in the first few weeks after purchase, it is very likely that we will repair, no questions asked. If the problem occurs after a few years, however, chances are very good that we will charge a fee. The one thing we cannot take responsibility for is for fading of leather or fabrics. Depending on the sunlight in the room and the type of finish used on the leather or fabric, fading is possible within a few months after purchase. All repairs are done on an ex-factory basis, so the client will still be liable for transport costs to the factory.