Delivery Information

Your Incanda delivery is handled by trusted third-party transport partners with a national delivery network. Once your order is confirmed, we’ll begin preparing your piece for delivery. Deliveries take place on weekdays during normal business hours, excluding public holidays.

Delivery Lead Times

Lead times on orders are as follows:

• In-stock delivery lead time is 1-2 weeks
• Made to order delivered is 5-7 weeks
• In-store collections are not offered

Delivery Fees:

Delivery is complimentary on every order to our main centres: Johannesburg, Pretoria, Durban, Cape Town, Port Elizabeth, East London, Nelspruit and George.

For deliveries to outlying areas, a surcharge will be added based on your order value, ranging from R150 to R1,500 for large orders.

How surcharge order value is calculated:

Read more about our Delivery Information on our Ts & Cs.

Frequently Asked Questions

1. Will you deliver to my area?

We deliver to all cities and towns within the South-African borders. There may occasionally be a remote or high-risk area that may not be serviced by our couriers, but in these isolated cases, we will contact the customer to make alternative arrangements before the order is dispatched.

2. What if I am not home when delivery occurs?

Our third-party service providers will make a reasonable number of delivery arrangements with customers to ensure that delivery is completed. Should they be unable to deliver after a reasonable number of arrangements, the goods will be returned to our warehouse. We advise customers to see our Terms and Conditions for more information.

3. How can I track my order?

Our distribution office will email tracking details to you as soon as your order has been dispatched. The tracking number may be used to track your parcel directly with the courier or with our distribution office, which can be done telephonically or online.

4. What if my order is damaged or lost in transit?

It is important that cartons be checked for visible damages and that the number of cartons/parcels delivered corresponds with the number indicated on the waybill. Please note that the number of items you have ordered may not correspond with the number of cartons as more than one item may be packaged in one carton (e.g. two dining chairs may be packaged in one carton). Should there be any discrepancy or visible damages, this should be clearly indicated on the waybill and be reported to us within 48 hours from receipt of order. We advise you to read our Terms and Conditions for more detailed information.