


Creating the home you love Jan 2025
Quality Furniture Jan 2025
Re-Create Jan 2025
Please click on the questions below, to view the relevant answers.
Click HERE to view our Terms & Conditions.
Click HERE to view log an aftersales enquiry.
Leather is a natural product and often has imperfections on the hide itself.
There are seven main types of imperfections on a natural cowhide, namely:
Click here to view examples of the imperfections that can be expected.
We produce high quality furniture and take tremendous pride in doing so. Please note the leather used for our items has not been artificially enhanced, and we aim to maintain the original character of the raw materials we use. Also be aware that natural leather markings are normal to appear in upholstered item, e.g., healed scars, variations in graining, wrinkles, veining, differences in colour tone, tick bites, thorn marks, etc. These are distinctive signs of the animal’s life which also accentuates the genuineness of the leather, while revealing the authentic robustness of the natural skin. Wooden furniture will show knots and small cracks and will show colour variation – especially on Blackwood. This is part of the nature of the product and cannot be seen as a defect.
Yes we do! For a small fee, we offer a cushion restuffing service. Contact your nearest showroom.
Sustainable use of wood
Incanda furniture uses three species of wood in our furniture:
Apart from these three wood species, which are all sustainably harvested, we do not use any other wood originating in natural or rain forests. Be assured that when purchasing Incanda furniture you are not harming any natural forest in any way whatsoever.
Click HERE to view our couch leg assembly instructions.
Deliveries are handled by reliable third-party transporters with a national delivery network. As soon as you purchase any product the delivery process begins! All deliveries will occur on weekdays during normal business hours (public holidays excluded).
Delivery Lead Times
Lead times on orders are as follows:
Delivery Fees
To ensure customers receive the best value on delivery fees, each product is designated a specific delivery fee.
Frequently Asked Questions
Will you deliver to my area?
We deliver to all cities and towns within the South-African borders. There may occasionally be a remote or high-risk area that may not be serviced by our couriers, but in these isolated cases, we will contact the customer to make alternative arrangements before the order is dispatched.
What if I am not home when delivery occurs?
Our third-party service providers will make a reasonable number of delivery arrangements with customers to ensure that delivery is completed. Should they be unable to deliver after a reasonable number of arrangements, the goods will be returned to our warehouse. We advise customers to see our Terms and Conditions for more information.
How can I track my order?
Our distribution office will email tracking details to you as soon as your order has been dispatched. The tracking number may be used to track your parcel directly with the courier or with our distribution office, which can be done telephonically or online.
What if my order is damaged or lost in transit?
It is important that cartons be checked for visible damages and that the number of cartons/parcels delivered corresponds with the number indicated on the waybill. Please note that the number of items you have ordered may not correspond with the number of cartons as more than one item may be packaged in one carton (e.g. two dining chairs may be packaged in one carton). Should there be any discrepancy or visible damages, this should be clearly indicated on the waybill and be reported to us within 48 hours from receipt of order. We advise you to read our Terms and Conditions for more detailed information.
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