We produce high quality furniture and take tremendous pride in doing so. The leather used on our products has not been artificially enhanced, and we try to maintain the original character of the raw materials we use. On the leather items you might see some markings, scratches and minor imperfections, but this is because our leather is natural and not stripped of its original grain.
Think of your Incanda product as a motor vehicle. The lifespan of your furniture largely depends on the intensity and frequency of use. For this reason, we cannot guarantee our furniture for a specified period of time.
Should you encounter any problems with an item of furniture please contact our customer service line: 021 863 1965
How to care for leather:
Never expose your upholstered leather couch or chair to direct sunlight. This will cause the leather to fade faster.
Regular treating of furniture with Incanda’s special leather food is advisable (once or twice a year). The product is available from the factory or from any Incanda showroom. Should you live in an area with extreme weather conditions, we advise more regular treatments (every three to six months).
It is important to be aware that all types of leather inevitably fade over time and that this is not an indication of poor-quality material. We can therefore not be held responsible for the natural fading of the leather we use in the manufacturing of our furniture.
Any liquid spills on furniture should be wiped off immediately with a wet cloth.
If your couches are going to be used in a high traffic area, or if you are concerned about unavoidable or possible spillage on couches, it is advisable to let us treat the furniture with a fibre protection sealant.
Please be mindful that this process needs to be repeated annually and that it is not a guarantee against all damage. The sealant process may also slightly affect the appearance of open grain leathers, e.g. buffed and suede-look leathers.
How to care for your fabric upholstered furniture:
Avoid exposing your fabric furniture to direct sunlight, as this will cause the fabric to fade faster.
Spills can be wiped off or even washed off using a standard household fabric cleaner.
A fibre protection (scotch guarding) is recommended for high traffic areas to improve stain resistance.
Cushions with loose filling should be puffed up regularly to disperse the filling evenly and to ensure soft and comfortable seating. Should the filling not puff up sufficiently for any reason, kindly contact one of our showrooms for assistance.
How to care for your wood furniture:
Our wood is treated with either an indoor sealant or, in the case of our Ruggens range, with an outdoor sealant. Normally a damp cloth is sufficient to wipe it down
It is advisable to treat your indoor furniture pieces every few years and your outdoor furniture annually. We recommend the range of polywax sealants from Woodoc. Please follow the instructions on the label.
Our blackwood is treated to slightly lighten its colour. This process takes a month or two to fully develop. If you anticipated a lighter look, give it at least a month and if it still bothers you, please contact us.